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1. How do I place an order?
Browse our website, add your desired products to the shopping cart, and complete checkout using one of our accepted payment methods.
2. What payment methods do you accept?
We accept VISA, MasterCard, AMERICANEXPRESS, and DISCOVER.
3. Can I cancel my order?
Orders may be canceled before shipment. Once shipped, orders are subject to our Return & Refund Policy.
4. How long does order processing take?
Orders are generally processed within 1–3 business days.
5. How long does delivery take?
Delivery usually takes 3–7 business days after shipment.
6. Do you ship outside the United States?
No. We currently ship only within the United States.
7. How do I request a return?
Please contact our customer support before returning any item so we can provide return instructions.
8. When will I receive my refund?
Approved refunds are typically processed within approximately 3 business days after the returned item has been received and inspected.
9. What should I do if my item arrives damaged or incorrect?
Please contact us immediately with your order number and photos of the issue so we can resolve the problem promptly.
10. How can I contact customer support?
Email:
help@newasianshop.com
